To us at Infinite Prints, it is of the utmost importance that our customers receive quality goods in a timely and efficient manner.
Infinite Prints, LLC will overall make sincere effort to complete any order by a set time and date preferred by the Customer.
* On Time Order Fulfillment Guarantee
The On Time Order Fulfillment Guarantee (The Guarantee) is a binding agreement between Infinite Prints, LLC (Infinite Prints) and you (the Customer) to have embellished goods (the Order) ready for pickup, delivery, or shipping by a specific date and time (the Fulfillment Date).
For the Guarantee to be applicable to an order, the Customer must:
(i) explicitly state to an employee of Infinite Prints that the Order must be completed by a specific date and time and provide said date and time,
(ii) provide payment upfront and said payment must have processed,
(iii) have any trademarks or licensed words or images used in their artwork approved by the trademark or license owners,
(iv) have their Fulfillment Date request approved by the Director of Operations in writing if found to be a reasonable request.
If a Customers request for a Fulfillment Date is approved, Infinite Prints will in good faith have their Order of embellished goods ready by said date and time, subject to any external factors. External factors may include but are not limited to payment processing, artwork approval, licensing approval, availability of goods to be embellished, fire, theft, terrorism, or an act of God. If Infinite Prints is found to be negligent and solely responsible for the Order not being completed by the Fulfillment Date, Infinite Prints at their discretion may choose to offer a full or partial refund to the Customer, provide the Order at a discount, offer shipping at no cost to the Customer, or provide in-store credit for use on future purchases.
If any clause(s) of this agreement is found null and void, all other clause(s) remain binding.
By placing a purchase with Infinite Prints, the Customer hereby agrees to the this Guarantee in its entirely.